The machine is going fine now thanks and the dryer and loaders are working well. I am very impressed with STV and the service you provide. Yes, we did have a lot of issues but each one got sorted very quickly and you’re backup service it is excellent. For me, the aftercare is the most important part. The only point I would say is that when you go to all the trouble of cleaning and Painting the machines and testing them to then send them out with dirty fan filters and old feet is a shame, for us, it was the 2nd time it happened. I don’t think anyone would notice the price of brand new feet on the cost of the machine, It’s just a small point but one that most people would pick up on. Again great service and backup, keep it up and we look forward to our next machine.
The Krauss is running well. So far we have replaced two thermocouples. One from the nozzle which was probably our fault. I wish that all our machines were as reliable. However I am positive that we will purchase more machines from STV in the future.
Thanks for the brilliant service, whether its advice on a fuse rating or the supply of a new ‘second user’ machine. Everything we have bought from you has worked well, ‘straight from the box’. The loader/doser is great, we fitted a new larger hopper to increase the amount of mater batch we can hold in one shift, and the machine now runs lights out, through the night, without the need for the guys to hand mix 200kg of material!
Material Technologist for Fibrax Ltd
Impressive ancillary equipment. Good cost to quality ratio. Great service from STV. Advice on equipment selection, set up and operation. Fast turnaround on order and everything works well straight from the box.
Mumford Engineering Ltd
We have purchased a Boy 80 as well as ancillary equipment from STVConnect. The quality of service and machinery has been very high. Would recommend 100% and will be using again.